Potomac Pavilion features an ambulance bay for first responders to safely and efficiently bring individuals in crisis directly to specialized mental health support. This helps ensure people receive the focused care they need while reducing unnecessary strain on local hospital emergency departments.
Located at the north entrance of Potomac Pavilion (1290 S. Potomac St., Aurora, CO 80012), Aurora Mental Health & Recovery’s 24-hour crisis services include:
What Is a Crisis?
According to the National Alliance on Mental Illness (NAMI), a mental health crisis is “any situation in which a person’s behavior puts them at risk of hurting themselves or others and/or prevents them from being able to care for themselves or function effectively in the community”. Click here to learn how to identify a mental health crisis.
Similarly, a person may be experiencing a substance use concern or crisis when their use of alcohol or other substances begins to interfere with their ability to manage daily responsibilities or maintain their usual routines. Signs of a substance use crisis may include:
- Using larger amounts or using for longer periods than intended
- Experiencing physical withdrawal symptoms, such as nausea, sweating, shaking, or irritability
- Being unable to cut down or stop substance use, even when wanting to do so
At Aurora Mental Health & Recovery, we believe in your right to define what is a crisis. If you think you may need help, please reach out!
Crisis Walk-In Clinic
(North Entrance – Potomac Pavilion)
Visit Aurora Mental Health & Recovery's Crisis Walk-In Clinic to receive same-day access to urgent mental health and substance use screening, assessment, and stabilization. The clinic is open 24 hours a day, 7 days a week, including holidays. This clinic serves individuals seeking help on their own and those brought in by first responders.
Crisis Stabilization Unit
(North Entrance – Potomac Pavilion)
During a crisis, it can be helpful to be in a supportive environment for a few days to get back on track. Our 16-bed Crisis Stabilization Unit provides bed-based services for adult clients for 1 – 5 days, until you and your care team feel that you are ready to take the next steps in your mental health/recovery journey.
Our highly trained staff engage clients in a robust treatment program that includes case management, individual and group therapy, peer support, consultation with a psychiatrist, and 24/7 access to supportive staff members.
Withdrawal Management
(North Entrance – Potomac Pavilion)
Our Withdrawal Management (formerly East Metro Detox) program is an inpatient detoxification (detox) unit featuring 45 beds and 24-hour medical staff. Our goal is to help you safely and comfortably withdraw from alcohol and other addictive substances while connecting you to ongoing supports and resources that strengthen your recovery journey.
Most individuals stay with us 1 – 5 days, depending on severity of withdrawal symptoms and their personal needs. Throughout your stay, our trained team closely monitors your wellbeing and provides case management, peer support, and recovery groups to help you stabilize, build confidence, and take the next steps towards long-term recovery.
Location Information
Building Name: Potomac Pavilion (North Entrance)
Address: 1290 S. Potomac St., Aurora, CO 80012
Hours: 24 hours/day, 365 days/year
Phone: (303) 617-2300
Bilingual Services and Interpretation Available
Aurora Mental Health & Recovery services are offered in multiple languages. We have bilingual Spanish-speaking providers available. We also offer interpretation services in a variety of languages to allow clients to better communicate with our treatment staff. Click here to learn more!
Payment Options
We accept most major commercial insurance. We do not discriminate in the provision of services based on ability to pay, whether payment for those services would be made under Medicare, Medicaid, or CHP. No one is denied access to services due to their inability to pay.
Learn More About Payments & Insurance
Community Partner Referrals
Healthcare providers, law enforcement, and other partner agencies may refer a community member to our 24-hour crisis services directly using our online Referral Form, by bringing the individual into Potomac Pavilion (north entrance), or faxing the information to our Admit Team at 303-923-6505.
If you have any questions, please call (303) 617-2300.
