Get the answers to many of the most common questions asked about Aurora Mental Health & Recovery. If you don't find what you're looking for, please reach us out to us directly!

How do I schedule an appointment?

Call (303) 617-2300 to schedule an appointment for yourself or for someone else.

What can I expect when I call?

We understand that explaining your situation can be uncomfortable. Helping you is our top priority, and we will make the experience as reassuring and stress-free as possible.

Our client representatives may ask you questions like:

  • What prompted you to call today?
  • How long has this been going on?
  • Have you ever gotten treatment for this before?
  • Was the previous treatment helpful?

What if I don’t speak English?

Call (303) 617-2300 and state the language you speak (for example: Spanish, Nepali, Chinese). We will connect you with a client representative who speaks your language and can answer your questions or help you schedule an appointment.

Can I just walk in and see a mental health professional?

Yes, although we encourage you to call (303) 617-2300 first to ensure that we best serve you at that time.

Please bring your photo ID and your insurance card. If you are without insurance, we offer a sliding scale for payment. To determine if you qualify, bring your most recent paystub or most recent 2 months of bank statements to establish proof of income. We also accept major credit cards for payment.

If you are bringing a child, you will be asked to attest that you have authorization for medical decision-making for the child. Please bring any court documents or other legal authorization if this situation applies to your family.

If possible, please fill out new patient forms provided here before you arrive.

Where is Aurora Mental Health & Recovery located and what are the hours?

Our Connect to Care program is located at Potomac Pavilion (west entrance), 1290 S. Potomac St., Aurora, CO 80012.

The hours of operation are Monday – Friday, 8 a.m. – 6 p.m. We recommend that you arrive at least two hours prior to our closing to allow providers the time to help you effectively.

You can complete a mental health screening over the phone by calling (303) 617-2300, then choosing the Connect to Care option.

Can I receive treatment even if I don't have insurance?

Yes, in nearly all circumstances, we can work with you. We do not deny services to anyone because of inability to pay. Learn more on our Payments & Insurance page.

When is payment due for services provided?

Your copay is due at the time of treatment.

If I miss a scheduled appointment, do I have to pay for it?

There is no charge if you cancel at least 24 hours in advance of your appointment. Otherwise, you will be charged a $30 no-show fee.

What if I have more questions about services and insurance coverage?

Call (303) 617-2300 and we will connect you with the staff person who can help.

How old do I have to be to sign up for my own therapy?

In Colorado, minors 15 and older can consent to their own treatment without their parents being present. We do request that parents be present for children ages 15-18 if their treatment involves prescription medication.

What is the Potomac Pavilion?

The Potomac Pavilion is the ultimate one-stop access point for mental health and substance use care in Aurora. This walk-in access clinic is designed to address the needs of the community by simplifying the way individuals and first responders access crisis services and other behavioral health treatment. This 24/7 facility provides same-day service and referrals for both inpatient and outpatient mental health and substance use treatment.

What services are available at Potomac Pavilion?

Potomac Pavilion hosts two access clinics to meet your needs:

  • Connect to Care (C2C), located on the west side of the building, is our primary access clinic for same-day, non-emergency mental health challenges. Walk in anytime Monday to Friday, 8 a.m. to 6 p.m.
    • Connect to Care provides initial screening, same-day individual and family therapy, assessments and evaluations, and clinical case management.
  • Crisis Walk-In Clinic (WIC), located on the north side of the building, is our 24-hour crisis and detox access clinic. Anyone experiencing a mental health or substance use crisis may walk into our clinic and receive services 24 hours a day, 7 days a week, 365 days a year.

Referral Partners: How do I submit a client referral to Aurora Mental Health & Recovery?

You may submit a referral to our Care Coordination team through the Referral Form on our website at AuroraMHR.org/get-help/referral-form/. If you have questions, please call our main access phone line at (303) 617-2300.